FAQ's

Why am I being charged VAT tax?

VAT is charged on sales within the European Union (EU). In accordance with the laws governing members of the EU, TNP Accessories is obliged to charge VAT on all orders delivered to destinations in member countries of the EU. In general, VAT is charged in accordance with the local legislation in each member state.  However, the VAT rate of the selling organization's member state is used until the organization surpasses the distance selling threshold for each member state.  

The retail price and/or price displayed for goods sold by TNP Accessories are inclusive of VAT. Your final price during checkout will reflect the correct VAT rate for the destination country of your order, or it will reflect the Belgian VAT rate (21%) if the destination country rate does not yet apply.

You will need to login in order to see the correct tax rate applied to products prior to reaching the checkout page.

All of our prices are displayed in £. If you are transferring money to us from a non EU country, you might be charged additional fees. As these fees may vary, you should contact your bank for further information.

 

After hitting "Submit Your Order" I receive a "Gateway Error" Message.

Gateway error messages indicate that the Credit/Debit Card information you have entered was either entered incorrectly or was declined. Many times people forget to use the proper billing address or miss type the expiration date or card number. If all of your information is correct but the card was declined this may be caused by a purchasing limit on your card, perhaps it was exceeded. This is also often the case. If neither of these solutions works for you please feel free to contact us or call us at 08447710020 to complete your purchase and we will troubleshoot your issues.

 

I cannot add items to my cart or check them out. When I hit "add to cart" it takes me to the cart page and says that my cart is empty.

The reason for this is caused by your browsers cookies settings. Most/all online stores and websites require cookies to be enabled to make purchases and use the full functions of the website. If you are unsure if your cookies are enabled or how to enable them follow this link about how to check and enable your cookies. If this solution doesn't work for you please feel free to contact us or call us at 08447710020  to complete your purchase and we will troubleshoot your issues.

How long will it take for my order to arrive?

Expected delivery is within 3-7 working days on all orders within the UK and 10 -15 days for orders within the EU

If you need to pay more postage on your order, i.e. if you live off the UK Mainland or an extended postcode area in the EU a member of the customer service team will contact you about the same.

 

Are there any additional charges?

Customers from non EU-countries and VAT exempt areas within the EU may be subject to customs fees and/or import duties and taxes that need to be paid once the order reaches the destination country. As customs policies vary widely from country to country, we can’t predict what the costs will be and it is the customer's responsibility to contact the local customs office or tax authority for specific information. TNP Accessories  has no control over additional charges and does not cover any costs such as customs clearance, or bank fees as these must be paid for by the customer.